Knowledge Centre

Telephone Factory Reset Guides (4)

Name	Date Uploaded	File Size
Document - Yealink T4 series telephone factory reset	12/06/202312/06/2023	685.28 KB
Document - Factory reset Yealink T58 telephone	26/05/202326/05/2023	2.41 MB
Document - Reset Gigaset BASE to factory defaulst	26/05/202326/05/2023	143.39 KB
Video - Factory Reset Yealink telephone	25/05/202325/05/2023	N/A

Softphone App Guides (20)

Name	Date Uploaded	File Size
Document - CallSwitchOne mobile app quick start	03/04/202403/04/2024	762.54 KB
Document - CallSwitchOne app install guide	03/04/202403/04/2024	2.04 MB
Document - access central phone book on mobile Communicator	26/05/202326/05/2023	91.22 KB
Document - CallSwitch Communicator CHAT function	26/05/202326/05/2023	87.47 KB
Document - Increasing the time for an inbound call alert on CallSwitch Communicator	26/05/202326/05/2023	83.48 KB
Document - Visual Status Indicators for CallSwitch Communicator softphone App	25/05/202325/05/2023	98.70 KB
Video - CallSwitch Communicator Softphone App Laptop Desktop Version overview	25/05/202325/05/2023	N/A
Video - Selecting audio device to use with CallSwitch Communicator	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator Audio Device check	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator presentation number selection	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator selecting softphone option in settings	25/05/202325/05/2023	N/A
Document - Horizon PC Soft Client User Guide V5 with Collaborate May 2020	25/05/202325/05/2023	1.40 MB
Document - Horizon iOS Soft Client User Guide V3 May 2020 G	25/05/202325/05/2023	867.27 KB
Document - Horizon Android Soft Client User Guide V5.0 May 2020	25/05/202325/05/2023	1.01 MB
Document - Collaborate Quick Ref Guide Getting Started	25/05/202325/05/2023	1.40 MB
Document - CallSwitch Communicator Smartphone Call Transfer	25/05/202325/05/2023	453.23 KB
Document - CallSwitch Communicator Mobile App Quick Start Guide	25/05/202325/05/2023	595.11 KB
Document - CallSwitch Communicator device settings	25/05/202325/05/2023	221.70 KB
Document - CallSwitch Communicator Desktop App Quick Start Guide Nov 21	25/05/202325/05/2023	1.08 MB
Document - CallSwitch Communicator App Quick Install Guide Nov 21	25/05/202325/05/2023	350.75 KB

Hosted VOIP Telephony (14)

Name	Date Uploaded	File Size
Document - Grandstream WP820 key lock	21/06/202321/06/2023	16.60 KB
Document - CallSwitch Contact Centre Supervisor Call Listening	26/05/202326/05/2023	189.91 KB
Document - Adding Agents to Contact Centre queues	26/05/202326/05/2023	282.28 KB
Document - Yealink W series cordless DECT walkabout phone set up	26/05/202326/05/2023	23.81 KB
Document - CallSwitch Contact Centre Agent overview	26/05/202326/05/2023	143.95 KB
Document - CallSwitch Contact Centre Supervisor Overview	26/05/202326/05/2023	370.30 KB
Document - Setting up CallSwitch Contact Centre Reports	26/05/202326/05/2023	889.89 KB
Document - CallSwitch Fault Reporting	26/05/202326/05/2023	19.12 KB
Video - Xelion VOIP telephony, for when you only want Apps	25/05/202325/05/2023	N/A
Video - Remote working , using your work office Yealink T46S desk phone at home	25/05/202325/05/2023	N/A
Document - Yealink W52P Call Transfer etc	25/05/202325/05/2023	1.34 MB
Document - User setting up extension voicemail	25/05/202325/05/2023	463.13 KB
Document - Firewall ports to open for Callswitch	26/05/202326/05/2023	28.17KB
Document - EHS36_User_Guide_V1.6	25/05/202325/05/2023	1.03 MB

General Telephony & Internet Access (15)

Name	Date Uploaded	File Size
Document - Protection for the Vulnerable during 2025 move to digital telephony	12/03/202412/03/2024	22.50 KB
Document - Understanding 4G and 5G	19/10/202319/10/2023	200.19KB
Document - Fit to Switch	18/10/202318/10/2023	212.96 KB
Document - Warning: WLR UK Stop sell announced by Openreach ahead of 2025 switch off	05/09/202305/09/2023	22.06 KB
Video - 2025 telephone line and FTTC switch off	21/06/202321/06/2023	N/A
Document - Powering off a DECT walkabout handset	26/05/202326/05/2023	421.88 KB
Document - what is SIP ALG and how to disable	26/05/202326/05/2023	24.29 KB
Document - PoE network switches, what you need to know	26/05/202326/05/2023	31.12 KB
Document - TP LInk MR600 router user guide	26/05/202326/05/2023	12.13 MB
Video - Various types of Business Internet Access	25/05/202325/05/2023	N/A
Document - Benefits of Hybrid Working	25/05/202325/05/2023	139.24 KB
Video - Call Phoenix Link if you want to work with the best provider	25/05/202325/05/2023	N/A
Video - Openreach copper telephone line switch off 2025	25/05/202325/05/2023	N/A
Document - Robustel R1510 User Guide	25/05/202325/05/2023	4.90 MB
Document - Firewall best practices to block ransomware	25/05/202325/05/2023	220.19 KB

Knowledge Centre

if you have any questions at all regarding business telephony, VOIP, business internet access etc.