Knowledge Centre

Telephone Factory Reset Guides (4)

Name	Date Uploaded	File Size
Document - Yealink T4 series telephone factory reset	15/04/202515/04/2025	685.28 KB
Document - Factory reset Yealink T58 telephone	15/04/202515/04/2025	2.41 MB
Document - Reset Gigaset BASE to factory defaulst	15/04/202515/04/2025	143.39 KB
Video - Factory Reset Yealink telephone	25/05/202325/05/2023	N/A

Softphone App Guides (26)

Name	Date Uploaded	File Size
Document - Adding Contacts to CallSwitch One mobile app	01/05/202501/05/2025	23.28 KB
Document - CallSwitch One - Logging onto the mobile app	15/04/202515/04/2025	186.16 KB
Document - Callswitch One app call transfer guide	15/04/202515/04/2025	477.34 KB
Document - CallSwitch One App call Forwarding guide	15/04/202515/04/2025	24.01 KB
Document - CallSwitch One mobile app download URLs	15/04/202515/04/2025	20.38 KB
Document - CallSwitch One Android Mobile app user guide	15/04/202515/04/2025	636.05 KB
Document - CallSwitch One Iphone Mobile app user guide	15/04/202515/04/2025	762.54 KB
Document - CallSwitchOne mobile app quick start	15/04/202515/04/2025	762.54 KB
Document - CallSwitchOne app install guide	15/04/202515/04/2025	2.04 MB
Document - access central phone book on mobile Communicator	15/04/202515/04/2025	91.22 KB
Document - CallSwitch Communicator CHAT function	15/04/202515/04/2025	87.47 KB
Document - Increasing the time for an inbound call alert on CallSwitch Communicator	15/04/202515/04/2025	83.48 KB
Document - Visual Status Indicators for CallSwitch Communicator softphone App	15/04/202515/04/2025	98.70 KB
Video - CallSwitch Communicator Softphone App Laptop Desktop Version overview	25/05/202325/05/2023	N/A
Video - Selecting audio device to use with CallSwitch Communicator	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator Audio Device check	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator presentation number selection	25/05/202325/05/2023	N/A
Document - Horizon PC Soft Client User Guide V5 with Collaborate May 2020	15/04/202515/04/2025	1.40 MB
Document - Horizon iOS Soft Client User Guide V3 May 2020 G	15/04/202515/04/2025	867.27 KB
Document - Horizon Android Soft Client User Guide V5.0 May 2020	15/04/202515/04/2025	1.01 MB
Document - Collaborate Quick Ref Guide Getting Started	15/04/202515/04/2025	1.40 MB
Document - CallSwitch Communicator Smartphone Call Transfer	15/04/202515/04/2025	453.23 KB
Document - CallSwitch Communicator Mobile App Quick Start Guide	15/04/202515/04/2025	595.11 KB
Document - CallSwitch Communicator device settings	15/04/202515/04/2025	221.70 KB
Document - CallSwitch Communicator Desktop App Quick Start Guide Nov 21	15/04/202515/04/2025	1.08 MB
Document - CallSwitch Communicator App Quick Install Guide Nov 21	15/04/202515/04/2025	350.75 KB

Hosted VOIP Telephony (23)

Name	Date Uploaded	File Size
Video - CallSwitch One HubSpot CRM integration	23/04/202523/04/2025	N/A
Video - CallSwitch One SalesForce CRM integration	23/04/202523/04/2025	N/A
Video - CallSwitch One Zoho CRM integration	23/04/202523/04/2025	N/A
Document - CallSwitch One changing to attended transfer guide	15/04/202515/04/2025	22.83 KB
Document - CallSwitch One Firewall Settings Guide	15/04/202515/04/2025	23.56 KB
Document - Yealink T42U Call Forwarding Guide	15/04/202515/04/2025	212.03 KB
Document -	08/08/202408/08/2024	137.92 KB
Document - CallSwitch One network diagram	15/04/202515/04/2025	89.80 KB
Document - Grandstream WP820 key lock	15/04/202515/04/2025	16.60 KB
Document - CallSwitch Contact Centre Supervisor Call Listening	15/04/202515/04/2025	189.91 KB
Document - Adding Agents to Contact Centre queues	15/04/202515/04/2025	282.28 KB
Document - Yealink W series cordless DECT walkabout phone set up	15/04/202515/04/2025	23.81 KB
Document - CallSwitch Contact Centre Agent overview	15/04/202515/04/2025	143.95 KB
Document - CallSwitch Contact Centre Supervisor Overview	15/04/202515/04/2025	370.30 KB
Document - Setting up CallSwitch Contact Centre Reports	15/04/202515/04/2025	889.89 KB
Document - CallSwitch Fault Reporting	15/04/202515/04/2025	19.12 KB
Video - Xelion VOIP telephony, for when you only want Apps	25/05/202325/05/2023	N/A
Video - Remote working , using your work office Yealink T46S desk phone at home	25/05/202325/05/2023	N/A
Video - CallSwitch Communicator selecting softphone option in settings	23/04/202523/04/2025	N/A
Document - Yealink W52P Call Transfer etc	15/04/202515/04/2025	1.34 MB
Document - User setting up extension voicemail	15/04/202515/04/2025	463.13 KB
Document - Firewall ports to open for Callswitch	15/04/202515/04/2025	28.17KB
Document - EHS36_User_Guide_V1.6	15/04/202515/04/2025	1.03 MB

General Telephony & Internet Access (17)

Name	Date Uploaded	File Size
Document - Ruckus LED indicator guide	15/04/202515/04/2025	83.03 KB
Document - Customer Service is vital	15/04/202515/04/2025	23.59 KB
Document - Protection for the Vulnerable during 2025 move to digital telephony	15/04/202515/04/2025	22.50 KB
Document - Understanding 4G and 5G	15/04/202515/04/2025	200.19KB
Document - Fit to Switch	15/04/202515/04/2025	212.96 KB
Document - Warning: WLR UK Stop sell announced by Openreach ahead of 2025 switch off	15/04/202515/04/2025	22.06 KB
Video - 2025 telephone line and FTTC switch off	21/06/202321/06/2023	N/A
Document - Powering off a DECT walkabout handset	15/04/202515/04/2025	421.88 KB
Document - what is SIP ALG and how to disable	15/04/202515/04/2025	24.29 KB
Document - PoE network switches, what you need to know	15/04/202515/04/2025	31.12 KB
Document - TP LInk MR600 router user guide	15/04/202515/04/2025	12.13 MB
Video - Various types of Business Internet Access	25/05/202325/05/2023	N/A
Document - Benefits of Hybrid Working	15/04/202515/04/2025	139.24 KB
Video - Call Phoenix Link if you want to work with the best provider	25/05/202325/05/2023	N/A
Video - Openreach copper telephone line switch off 2025	25/05/202325/05/2023	N/A
Document - Robustel R1510 User Guide	15/04/202515/04/2025	4.90 MB
Document - Firewall best practices to block ransomware	15/04/202515/04/2025	220.19 KB

Knowledge Centre

if you have any questions at all regarding business telephony, VOIP, business internet access etc.