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Knowledge Centre

Telephone Factory Reset Guides (4)
NameDate UploadedFile Size
Document - Yealink T4 series telephone factory reset15/04/202515/04/2025685.28 KB
Document - Factory reset Yealink T58 telephone15/04/202515/04/20252.41 MB
Document - Reset Gigaset BASE to factory defaulst15/04/202515/04/2025143.39 KB
Video - Factory Reset Yealink telephone25/05/202325/05/2023N/A
Softphone App Guides (26)
NameDate UploadedFile Size
Document - Adding Contacts to CallSwitch One mobile app01/05/202501/05/202523.28 KB
Document - CallSwitch One - Logging onto the mobile app15/04/202515/04/2025186.16 KB
Document - Callswitch One app call transfer guide15/04/202515/04/2025477.34 KB
Document - CallSwitch One App call Forwarding guide15/04/202515/04/202524.01 KB
Document - CallSwitch One mobile app download URLs15/04/202515/04/202520.38 KB
Document - CallSwitch One Android Mobile app user guide15/04/202515/04/2025636.05 KB
Document - CallSwitch One Iphone Mobile app user guide15/04/202515/04/2025762.54 KB
Document - CallSwitchOne mobile app quick start15/04/202515/04/2025762.54 KB
Document - CallSwitchOne app install guide15/04/202515/04/20252.04 MB
Document - access central phone book on mobile Communicator15/04/202515/04/202591.22 KB
Document - CallSwitch Communicator CHAT function15/04/202515/04/202587.47 KB
Document - Increasing the time for an inbound call alert on CallSwitch Communicator15/04/202515/04/202583.48 KB
Document - Visual Status Indicators for CallSwitch Communicator softphone App15/04/202515/04/202598.70 KB
Video - CallSwitch Communicator Softphone App Laptop Desktop Version overview25/05/202325/05/2023N/A
Video - Selecting audio device to use with CallSwitch Communicator25/05/202325/05/2023N/A
Video - CallSwitch Communicator Audio Device check25/05/202325/05/2023N/A
Video - CallSwitch Communicator presentation number selection25/05/202325/05/2023N/A
Document - Horizon PC Soft Client User Guide V5 with Collaborate May 202015/04/202515/04/20251.40 MB
Document - Horizon iOS Soft Client User Guide V3 May 2020 G15/04/202515/04/2025867.27 KB
Document - Horizon Android Soft Client User Guide V5.0 May 202015/04/202515/04/20251.01 MB
Document - Collaborate Quick Ref Guide Getting Started15/04/202515/04/20251.40 MB
Document - CallSwitch Communicator Smartphone Call Transfer15/04/202515/04/2025453.23 KB
Document - CallSwitch Communicator Mobile App Quick Start Guide15/04/202515/04/2025595.11 KB
Document - CallSwitch Communicator device settings15/04/202515/04/2025221.70 KB
Document - CallSwitch Communicator Desktop App Quick Start Guide Nov 2115/04/202515/04/20251.08 MB
Document - CallSwitch Communicator App Quick Install Guide Nov 2115/04/202515/04/2025350.75 KB
Hosted VOIP Telephony (23)
NameDate UploadedFile Size
Video - CallSwitch One HubSpot CRM integration23/04/202523/04/2025N/A
Video - CallSwitch One SalesForce CRM integration23/04/202523/04/2025N/A
Video - CallSwitch One Zoho CRM integration23/04/202523/04/2025N/A
Document - CallSwitch One changing to attended transfer guide15/04/202515/04/202522.83 KB
Document - CallSwitch One Firewall Settings Guide15/04/202515/04/202523.56 KB
Document - Yealink T42U Call Forwarding Guide15/04/202515/04/2025212.03 KB
Document - 08/08/202408/08/2024137.92 KB
Document - CallSwitch One network diagram15/04/202515/04/202589.80 KB
Document - Grandstream WP820 key lock15/04/202515/04/202516.60 KB
Document - CallSwitch Contact Centre Supervisor Call Listening15/04/202515/04/2025189.91 KB
Document - Adding Agents to Contact Centre queues15/04/202515/04/2025282.28 KB
Document - Yealink W series cordless DECT walkabout phone set up15/04/202515/04/202523.81 KB
Document - CallSwitch Contact Centre Agent overview15/04/202515/04/2025143.95 KB
Document - CallSwitch Contact Centre Supervisor Overview15/04/202515/04/2025370.30 KB
Document - Setting up CallSwitch Contact Centre Reports15/04/202515/04/2025889.89 KB
Document - CallSwitch Fault Reporting15/04/202515/04/202519.12 KB
Video - Xelion VOIP telephony, for when you only want Apps25/05/202325/05/2023N/A
Video - Remote working , using your work office Yealink T46S desk phone at home25/05/202325/05/2023N/A
Video - CallSwitch Communicator selecting softphone option in settings23/04/202523/04/2025N/A
Document - Yealink W52P Call Transfer etc15/04/202515/04/20251.34 MB
Document - User setting up extension voicemail15/04/202515/04/2025463.13 KB
Document - Firewall ports to open for Callswitch15/04/202515/04/202528.17KB
Document - EHS36_User_Guide_V1.615/04/202515/04/20251.03 MB
General Telephony & Internet Access (18)
NameDate UploadedFile Size
Video - Mobile broadband intro20/05/202520/05/2025N/A
Document - Ruckus LED indicator guide15/04/202515/04/202583.03 KB
Document - Customer Service is vital15/04/202515/04/202523.59 KB
Document - Protection for the Vulnerable during 2025 move to digital telephony15/04/202515/04/202522.50 KB
Document - Understanding 4G and 5G15/04/202515/04/2025200.19KB
Document - Fit to Switch15/04/202515/04/2025212.96 KB
Document - Warning: WLR UK Stop sell announced by Openreach ahead of 2025 switch off15/04/202515/04/202522.06 KB
Video - 2025 telephone line and FTTC switch off21/06/202321/06/2023N/A
Document - Powering off a DECT walkabout handset15/04/202515/04/2025421.88 KB
Document - what is SIP ALG and how to disable15/04/202515/04/202524.29 KB
Document - PoE network switches, what you need to know15/04/202515/04/202531.12 KB
Document - TP LInk MR600 router user guide15/04/202515/04/202512.13 MB
Video - Various types of Business Internet Access25/05/202325/05/2023N/A
Document - Benefits of Hybrid Working15/04/202515/04/2025139.24 KB
Video - Call Phoenix Link if you want to work with the best provider25/05/202325/05/2023N/A
Video - Openreach copper telephone line switch off 202525/05/202325/05/2023N/A
Document - Robustel R1510 User Guide15/04/202515/04/20254.90 MB
Document - Firewall best practices to block ransomware15/04/202515/04/2025220.19 KB

if you have any questions at all regarding business telephony, VOIP, business internet access etc.

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