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01227 200 625


Cloud Telephony

Cloud Telephony and VOIP

There are potentially huge benefits of moving to this VoIP technology and very few down sides.

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Cloud Telephony and VOIP

Cloud Telephony

With much market research showing that the majority of UK businesses think that they need a better communications network to deliver higher customer service levels, there's a an opportunity to help business provide this with cloud hosted VoIP telephony. Its flexible , configurable, Feature rich , economic and expandable.

But what is this going to cost my business ?

Lets say you are one of our "local" businesses and need six handsets ......If you have CAT5e or better internal cabling and a suitable LAN then with appropriate internet access  the initial cost could be as little as £150 + vat  for the configuration and installation  and the on going monthly charges could be as little as £9.95 + vat per handset per month ( including outbound UK landline and mobile calls ) if , for example , you are a registered charity plus the cost of the internet access . For general business clients our packages start from £12 + vat per month per handset. So unlimited "lines" , six new handsets , voicemail, call forwarding , call history , hunt groups , auto attendant call queue , Smartphone App ... in fact anything that you would need from a telephone system for less than you are paying for your old system , line rentals and calls ... whats not to like ?

If it's all new or jargon to you  call us on 01227 200 625 or email ask@telephoneskent.com  and one of our team will gladly talk you through the options to find the right VoIP telephony set-up for your office.

The business benefits of moving to cloud hosted VoIP telephony include cost savings, ease of set-up, flexibility, mobility & feature richness. For more information contact Phoenix Link at ask@telephoneskent.com or by calling 01227 200 625.

So what is Cloud Telephony?

Well, very simply, cloud hosted VoIP telephony works in much the same way as a traditional telephone system but without the control unit being located on the office wall or in the server cabinet. Phoenix Link provides a variety of cloud based VoIP telephony options including the CallSwitch and Horizon platforms .

We also provide Smartphone Apps which allow the user to have full VoIP telephone system functionality without actually having a telephone system..... its all on their smartphone . This is really useful for a business who's staff are often out of the office or frequently "hot desk"or for schools and factories that have caretakers and maintenance staff.

The Benefits

There are potentially huge benefits of moving to this VoIP technology and very few down sides. The benefits include:

  1. Cost saving on telephone line rental , lots more lines and telephone numbers
  2. Low CAPEX..... 
  3. Reduced call charges... with inter site calls being free and beneficial call packages in some cases including all outbound 01,02 ,03 and 07 calls 
  4. Multi site benefits... VoIP cloud based handsets generally will work on any internet connection anywhere in the world
  5. Simple to use mobility options including twinning with mobile smartphones and the use of virtual mobile apps
  6. User control through a web portal for things like call recording , call history 
  7. Large telephone system features without the investment (voicemail, call recording , number presentation , auto attendant , hunt groups , call groups , call queue and much more..)
  8. On-going software and functionality development
  9. Never miss a call... call history is easily viewed and voicemail to email delivers the voicemail direct to the user
  10. Redundancy and disaster contingency planning because the inbound calls can easily be redirected and the handsets moved
  11. Smart call routing
  12. Reduced maintenance and service charges
  13. Cloud hosted VoIP telephony benefits from the ever growing availability and reducing cost of high speed, reliable , internet access

Alongside cost reduction, research shows that one of the main reasons for cloud hosted VoIP telephony integration is its potential to mobilise the work force. Essentially using VoIP as the access route allows businesses to be more flexible by benefiting from advanced communication features while, at the same time, reducing the cost of calls and the cost of ownership.

So if you need 1 handset or 1000 handsets you should be looking at cloud hosted VoIP telephony solutions. We provide both Horizon and CallSwitch cloud hosted VoIP telephony .

For more information call Phoenix Link on 01227 200625 or email ask@telephoneskent.com for details.

What is CallSwitch ?

CallSwitch is a cloud based VoIP platform that works well with the business grade Yealink handsets as well as providing a Desktop/laptop Communicator softphone and contact centre and a smartphone Application for your mobile . The system can be provisioned in any size  business environment , single or multi site , and can be used to link with video entry systems. 

Please see PDF for more information 

What is Horizon?

Horizon is a cloud VoIP telephony system utilizing Polycom and Yealink business handsets and is designed for any size of business that offers powerful features to reduce your total costs and improve productivity and image.

Please see this PDF for the full list of Horizon Features.

With Horizon, You Will Have..

  • Lots of advanced calling features
  • Financial savings & Productivity improvements
  • The benefits of technology without the hardware
  • A system that improves your customers'' image and professionalism

Horizon - Polycom VVX411 - Chapter 1 - Using the speakerphone and answering calls

Horizon - Cisco IP Phone SPA504G - Chapter 1 - Using the speakerphone

Horizon Overview

Horizon User Tips

Horizon for Business

Horizon Training for Business

For additional information on the areas we cover and the range of services we provide please contact us or call us on 01227 200 625.

Contact Details

01227 200 625


Hillborough Business Park,
Sweechbridge Road, Hillborough,
Kent, CT6 6TE

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