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Cloud Telephony

Cloud Telephony and VOIP

There are potentially huge benefits of moving to this VoIP technology and very few down sides.

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Cloud Telephony and VOIP

Cloud Telephony

So What is Cloud Telephony?

Well, very simply, cloud hosted VoIP telephony works in much the same way as a traditional telephone system but without the control unit (PBX) being located on the office wall or in the server cabinet.  Phoenix Link provides a variety of cloud based VoIP telephony options including the CallSwitch platform.

Market research has shown that most UK businesses believe they need a better communications network to deliver higher customer service levels.  This is possible with cloud hosted VoIP telephony as it is very flexible, configurable, feature rich, economic, expandable and importantly it's very cost effective.

For example;

If you require x6 handsets the initial cost could be as little as £150 + VAT for the configuration and installation, providing you have suitable internal cabling, local area network and internet access.  The ongoing monthly charges would be approximately £15 + VAT per month/per handset. This includes outbound UK local, national and UK mobile calls as well as giving you unlimited "lines", x6 new handsets, interactive voice response, call forwarding, call history, hunt groups, voicemail, smartphone/desktop app.

Is that less than you are paying now?

What's not to like?

The Smartphone App allows user to have full VoIP telephone system functionality without actually having a telephone system / desk handset.... it's all on your apple/android phone.  This is incredibly useful for a business whose staff are often out of the office, on site, working from home or frequently "hot desk" or for schools and factories that have caretakers and maintenance staff with no need for a desk / handset.

Call us on 01227 200625 or email ask@telephoneskent.com and we will gladly talk you through the options to find the right VoIP telephony set up for your business.


The Key benefits of VoIP, hosted, cloud telephony

There are potentially huge benefits of moving to VoIP telephony.  These benefits include;


No more telephone line rentals (but lots more lines!!) and no telephone number DDI rental

Reduced call charges... with internal calls being free and beneficial call packages in some cases including all outbound to 01, 02, 03, and 07 calls

Many features included in the price.  These include IVR's, voicemail, call recording, number presentation, auto attendant, hunt groups, call groups, call queue and much more

Reduced maintenance and service charges


VoIP desk handsets can be used anywhere that there is a suitable internet connection.  Geography is not longer a limitation

Research shows that one of the main reasons for cloud hosted VoIP telephony integration is its potential to mobilise the work force.  Essentially using VoIP as the access route allows businesses to be more flexible by benefiting from advanced communication features while, at the same time, reducing the cost of calls and the cost of ownership

Virtual mobile softphone apps available for Smartphones and Desktop/Laptom means that business and work calls never have to be missed.  This is also a great option for employees working from home.


VoIP cloud-based handsets simply need an internet connection to enable them to work anywhere in the world

The great thing about our services is that you can have an individual configuration set up at each of your sites to ensure it works best your business overall.

User control

User control through a web portal for things like call recording, voicemail set up etc.  Call history is easily viewed and voicemail to email delivers the voicemail direct to the chosen employee

Redundancy, business continuity and disaster contingency planning is inherent because the inbound calls can easily be redirected, the handsets moved and outbound calls made presenting the office number irrespective of location

For more information call Phoenix Link on 01227 200625 or email ask@telephoneskent.com for details.

What is CallSwitch ?

CallSwitch is a cloud based VoIP telephony platform that provides your business with telephones without the need for an on premises control unit.  All that the telephone handset requires to work is suitable internet access, so mobile and multi site use is easy to configure.  The CallSwitch system works particularly well with business grade Yealink handsets, we generally default to the Yealink W41s as a standard desk phone for business use.

The CallSwitch telephony system also includes the Desktop/Laptop Communicator softphone which can be used to supplement the desk handsets or be used as a standalone solution.

The CallSwitch telephony system can be provisioned for use in any size business environment, single or multi-site.

Often there is a concern, when moving to a VoIP cloud based telephony system, about the potential insufficiency of either internet access or internal cabling.  This is generally unfounded as one of the benefits of the Yealink telephone handsets are that they have inbuilt 2 port switches to allow a single ethernet cable to be used for both the desktop PC/Laptop and the telephone handset.  A VoIP call takes less than 100kb of internet bandwidth.

CallSwitch features include;

Ring Groups

Call Queues

Call Transfers

Call Forwarding

Voicemail (including voicemail to email)

Call Recording

DDI Telephone Numbers (Direct Dial Internal)

BLF (Busy Light Field) LED indicators of whether or not a user is engaged on a call

IVR (Auto Attendant)

Call Logs

Do Not Disturb

Directories (internal and external)

Remote Support and Changes

Softphone Application (for PC, Laptop and Smartphone)


For additional information on the areas we cover and the range of services we provide please contact us or call us on 01227 200 625.

Frequently Asked Questions (FAQs)

What’s the ongoing cost for a VoIP phone system?

Calls from one VoIP phone to another “on net” cost nothing, all you need is an internet connection.

Calls to a traditional landline or mobile phone generally cost less than those made over traditional telephone lines, even long-distance calls, and in many cases local, national and mobile calls are included with user monthly subscription charges.

As well as cheaper calls, the installation and maintenance are also considerably less expensive than a traditional phone setup.

How flexible is a VoIP phone system?

With VoIP telephony, adding new users is easy, and no extra infrastructure is generally necessary if structured internal cabling (CAT5e or CAT6) is already in place. Telephone handsets can be preconfigured, sent out to site and set up – “plug and play”, even sharing sockets and cables with PCs and laptops.

If your business relocates to a new area and it uses a VoIP telephone system there is no need to change your phone number, avoiding the need to contact every client and supplier to update them.

VoIP is also very valuable to people who work from multiple locations. One main phone number can be used, if desired, and calls can be routed throughout the UK and abroad to wherever the VoIP telephone users are situated.

As practices like hot desking, remote offices and working from home are becoming increasingly popular, VoIP works perfectly to accommodate these needs.

In short, VoIP is incredibly flexible.

What do I need for a VoIP phone system?

Suitable internet access!

You can choose whether you require desk telephone handsets, walkabout wireless handsets and/or the softphone application which can work on both PCs/laptop and Smartphones.