6 Reasons To Use VOIP Cloud Telephony with Phoenix Link - 28 Apr 2026

VoIP Cloud Telephony sounds like something really complicated.

But despite that, VoIP Cloud Telephony is actually a very simple thing to understand once you get your head round it.

In short, you get access to your phone system not by using the traditional handset sitting on the desk, but by using an app on your phone. That's it!

6 Reasons

So here are a 6 reasons why switching to VOIP system with Phoenix Link would work for you and for your business.

1. Bring Your Costs Down

What are you paying for right now? The handsets sitting on your desk, your monthly fees to your provider, maintenance fees when things go wrong. And maybe you are in a long-term contract and these numbers stack up.

Switching to a VOIP system with Phoenix Link will bring your telecom expenses right down. Installation is something you do by downloading the CallSwitch One app and once that is done, there's no hardware to install, no on-site maintenance and no long-term contracts.

You pay us for what you need on a per-user, per-month basis and our prices start at £12 per user/month which makes it an affordable solution for startups and for established and growing businesses.

2. Nice, Quick, Easy Set-up

With a landline system the set-up is cumbersome. We would need to book times for engineers to come and physically install the system. But our system with CallSwitch One can be activated in just a download and a few clicks.

Then once that is done and we have set up what we need to set up, you are in control, setting up your features through our user-friendly dashboard.

3. Work from Anywhere

Using a VOIP cloud phone system, you and your team are not tied to a physical location.

You can take a phone call from your laptop, desktop, iPhone or Android phone as long as you have internet access - which is pretty much everywhere.

4. Powerful Built-In Features

There are dozens of features of the CallSwitch One system and you can see the full set of features on their website. But here are some headlines for you.

• Call Recording: Secure, compliant cloud-based recording for all users, with 90-day storage.
• Voicemail: Personalized voicemail with transcription services.
• Intelligent Routing: Time-based rules (time diaries), caller-ID routing, hunt groups, and call forwarding.
• Call Queuing: Flexible options to manage incoming call volume and improve customer experience.
• Device Flexibility: Supports traditional IP desk phones, softphones, and Microsoft Teams integration.

5. Easily Grow With Your Team

A Cloud VOIP system can grow alongside you and your business. For us it is just a case of adding a new user remotely and amending your billing.

We work on a per-user, per-month basis and our prices start at £12 per user/month.

6. Stronger Reliability and Security

Our Cloud VOIP telephony systems are all hosted off-site making your system protected against any local outages. CallSwitchOne sits on a secure, resilient platform. We manage the infrastructure health, data protection and everything else so you don't have to worry about a thing.

Want To Talk To Us About VOIP Cloud Telephony?

Come and talk to us about how switching to a VOIP cloud telephony system can improve the comms within your business, get in touch with us.

• Call us: 01227 200 625
• WhatApp us: 01227 200 625
• Email us: ask@telephoneskent.com