By the end of 2019 there were around 4.8 million cloud telephony users in the UK, which represented an 800,000 user increase on the previous year. The majority of that growth came from medium sized business (50~249 employees) but in 2020 the expectation is for the small sized businesses (1~49 employees) to contribute much more to the spiralling increase. Why? Because prior to the COVID 19 pandemic small business did little to provide employees with a remote working opportunity; with only 20pct having any video conference capability. Small business has been forced to change and move rapidly into the “cloud” to survive and ultimately flourish as we start to emerge from the COVID 19 crisis.

What is more important than cost for small and medium sized business when purchasing, deploying and upgrading cloud communications (including VoIP, video conferencing, document sharing, team collaboration, presence, contact integration and instant messaging) ?

The answer is partnering with industry experts who are providing “excellent, trustworthy pre sales advice, provisioning the most appropriate solutions and delivering reliable in-life support”

If you would like more information on how to proceed for your business get in contact for a free initial discussion on how we can help you or download our Transition to VoIP blog https://www.telephoneskent.com/cloud-telephony-and-voip