New Horizon Call Recording service


The new Horizon Call Recording service will be available by the end of September. This secure and compliant recording service is custom built for Horizon and embedded within the core network, offering a reliable way to record all incoming, outgoing and internal Horizon calls.


Horizon customers will benefit from these new advancements:
New Call Recording web portal – simple and secure
Multiple access policies – different actions permitted to different user types (Admin, Supervisor, Staff user)
MiFID II compliant
Simple to use
Full encryption and secure storage, with automatic deletion at end of retention period
Advanced search, playback in browser
Bulk and individual download of recordings
Full audit logs and reporting