ISDN to SIP before its too late

ISDN phone lines are being completely phased out within the next few years. There has never been a better time to consider switching your communications system to more sophisticated and agile technology.   SIP Trunking Solutions explained   Session Initiation Protocol (SIP) Trunking is a way of delivering voice services over the Internet. SIP can be […]

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Security by design – hardware

Hardware security has a poor cyber security reputation. Frequently customers and service providers often do not implement appropriate safeguards. Businesses and consumers typically do not change the default passwords nor update the pre-installed software. Hardware security is too easy to ignore. Best Practice Guidelines The following guidelines should be verified by the customer when hardware […]

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Move to cloud telephony and reap the benefits

A  survey of 1,000+ decision makers across eight European countries by a major VoIP provider reveals business attitudes to public, private and hybrid adoption of cloud communications   81% of European companies are adopting cloud communications to gain innovative capabilities 84% of European respondents say the cost of cloud migration is the key factor in […]

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EE and IPv6 mobile app issue

If you use the Horizon or CallSwitch mobile apps on your Apple smartphone and are on the EE mobile network you may experience problems with connecting calls whilst using a mobile data  ( as opposed to a wireless Wi-Fi ) connection.   The reason for this is that EE have changed their mobile data to […]

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PromptVoice … professional voicemail announcements and MOH

Phoenix Link Announces Partnership with PromptVoice Phoenix Link is proud to announce that it is working alongside PromptVoice, the leading telephony voice prompt company. Phoenix Link has provided professional cloud based telecom solutions to businesses in the South East since 2002. Their portfolio includes outstanding VoIP hosted cloud telephone systems, fast internet access and networking, […]

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GDPR , IT and telecoms … a heady mix for business providers to get right

The build-up to the General Data Protection Regulations (GDPR) was huge, with business inboxes from Land’s End to John O’Groats flooded with re-consent forms. Conferences and information sessions were attended, but even today businesses are unsure of their responsibilities. Despite it being early days, there are clearly some elements of the GDPR which have been […]

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Market to the right crowd

No Decision = No Need. Make your life easier by selling to people that already realise they have a pressing need. Re-purpose your marketing to find people with their hands up. Just make sure you identify what there is need is and don’t just try and sell them what you have. Demonstrations are a great […]

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Hosted or Cloud telephony , what is it ?

Hosted or Cloud telephony is a version of VoIP ( Voice over Internet Protocol ) , or put simply telephone calls over an internet connection. Hosted or cloud telephony utilises business grade telephone system hardware that resides in a data centre with business grade internet access ,rather than at your business premises , and connects […]

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