Hosted or Cloud telephony is a version of VoIP ( Voice over Internet Protocol ) , or put simply telephone calls over an internet connection.
Hosted or cloud telephony utilises business grade telephone system hardware that resides in a data centre with business grade internet access ,rather than at your business premises , and connects to the telephone handsets in your office over an internet connection ; for example your business broadband.
The benefit of this over traditional IP handsets ( or indeed digital or analogue handsets ) connected to an “on premise” telephone system ( perhaps a Panasonic , Toshiba , Avaya , Samsung or similar ) is that the hosted telephone system hardware doesn’t “care” where the handsets are located as long as they have a suitable internet connection . So suddenly you are not geographically limited by your business telephone system ; you can locate your telephone handsets anywhere …. and you can move them at will …. just so long as the telephone handset has internet access.
You also benefit from not having to upgrade firmware or licences on your telephone system ( as it gets older ) as this is generally included as part of your handset feature subscription fee and even very small companies can enjoy the telephone system feature benefits that would have previously been too expensive to deploy … such as call queuing , auto attendant , voicemail to email , call logging , call recording and the like .
Most telephone calls are often included within the telephone handset feature subscription charge therefore making the cost of hosted or cloud telephony very predictable.
Well in the end the answer has to be yes VoIP will eventually take over from traditional analogue and digital telephone lines as the trunk access for calls. So if the time is right for your business a move to VoIP is a good thing.
Today all businesses are data hungry. Be it to better understand their customers, streamline their operations or improve decision-making. Its predicted that 50% of businesses will adopt a cloud strategy for their data in 2018. Businesses are gathering, storing and relying on data more than ever before, so finding ways to control the cost and to achieve greater ﬂexibility are becoming more of a priority for them. As a trusted supplier we aim to be ensuring our clients are keeping up-to-date with emerging IT trends and providing best-in-class data service packages, allowing customers to access their data whenever they need it.
The London numbering range went through a sequence of changes in the 1990s , culminating with the ‘Big Number Change’ which saw the current 020x codes become active on the 1st June 1999. Nearly 20 years on and the 0207 numbers are no longer available as a new number except in some special cases and the 0203 range is now approaching exhaustion.
Ofcom will take action to ensure we can continue to meet demand for telephone numbers in the London area, that action means:
Phoenix Link will be unable to make 0203 ranges generally available once it’s current 0203 ranges are exhausted.
Phoenix Link will meet demand for London with 0208 ranges in the short-term, Ofcom still have some capacity with this range.
Ofcom will release a new London range to all Service Providers in the near future
In summary, Phoenix Link are running low on 0203 numbers and general availability of them will disappear, save for specialist use. Please note this does not affect the porting in of active London ranges from other providers.
If you need any further information just contact us to discuss
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You can set up a conference call with two other people. Depending on your phone system, you may be able to add more than two people to your call; ask your system administrator for the maximum number.
Just as with other calls, you can hold and resume conference calls. In addition, you’ll have the option to split a conference call—end the conference and place the people you were talking with on hold.
During a conference, you may have access to the conference management feature. This feature allows you to manage each person in the conference call so that you can mute, hold, and remove each person. Your system administrator can enabled this feature on your phone.
Setting Up Conference Calls
There are two ways to set up a conference: the conventional way—by calling two people and using the Confrnc soft key—or joining two existing calls using the Join soft key.
To set up a conference call:
Call the first person.
From Lines or Calls view, press More and then Confrnc. The active call is held.
Using the Dialer, call the second person.
When the second person answers, press More and then Confrnc to join everyone in a conference.
Holding and Resuming Conference Calls
When you place a conference call on hold, you place the other two people in the call on hold. No one in a held conference call can hear each other.
To place a conference call on hold:
From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference first. The other two people in the conference are held.
To resume a held conference call:
From Lines or Calls view, press Resume.
Ending Conference Calls
To end a conference, and your connection to the other people, press End Call. By default, when you press End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end.
To end a conference call:
From Lines or Calls view, press End Call.
The conference call ends. By default, the other two people remain connected.
Splitting Conference Calls into Two Held Calls
When you split a conference, you end the conference and place the other two people on hold. You can split an active or held conference call.
To split a conference call:
From Lines or Calls view, press Split.
The conference call ends. By default, the other two people are held.
Managing Conference Call Participants
If you’re able to manage the people in a conference call, you can:
Mute a participant.
Hold a participant.
Remove a participant from the conference.
List information about a participant, such as the participant’s name, number, and call details—such as whether the call is muted, held, or is video-enabled.
To manage a person in a conference call:
Set up an active conference call.
From Active Call, Lines, or Calls view, press Manage. If you’re in Calls view, be sure to highlight the conference first.
Use the up and down arrow keys to highlight the person you want to manage.
Do one of the following:
Press Far Mute to mute the person. The muted person can hear everyone, but no one
can hear the muted person.
Press Hold to hold the person. The held person can’t hear anyone, and no one can
hear the held person.
Press Remove to remove the person from the conference, end the conference call, and
create an active call between you and the person still in the call.
Press Info to view information about the person and their call status. When you press Info, a popup displays listing the person’s information. You can
navigate through the popup using the up and down arrow keys.
Press Back to exit the conference management function.
If you have a cloud hosted VoIP telephone system then call recording should be an easy , low cost , high value option for your business.
But why record calls ?
For staff training and assessment – check how staff are dealing with your clients and suppliers on the phone and train to improve
For communications clarity and dispute resolution – a recording takes away any argument as to what was said , for example when an order was placed , and if there is a dispute with a client or supplier a recording can be crucial in resolving the issue
For compliance – for some industries recording calls is a compliance requirement
What to look for ?
Where are the call recording being stored
How long are they being stored for ?
Can they be downloaded ?
How easy are they to retrieve on a “self service” basis ?
Are there options for recording all or just some calls ?
Decent cloud hosted VoIP telephony can do much more for your business than just make telephone calls
History ……. 2G provided voice. 3G provided data. 4G provided video. Now 5G is coming, which promises high-quality video, and gigabit speeds.
What will 5G deliver ?
5G promises performance that enables a fully mobile and connected society. Anticipated uses for 5G include high capacity / high performance outdoor and indoor broadband access, greater user mobility, M2M connectivity ,ultra-reliable communication and broadcast quality. For those interested there are info- graphics available from “State of 5G 2017 & Beyond” https://cradlepoint.com/sites/default/files/5g-report-final.pdf by Cradlepoint.
The goals for 5G are:
Upto Gigabit per second data rates delivered simultaneously to thousands of users
Thousands of wireless sensor connections
Improved spectral efficiency compared to 4G
Enhanced signalling efficiency
Lower latency compared to LTE/4G
5G requirements have been defined in six distinct areas:
Business models for application
Network deployment & operation.
5G cell site towers
5G deployment will probably be via small cells. Small cells are low-powered cellular radio access points that operate in licensed and unlicensed spectrum that have a range of 10 meters to a few kilometers. They are “small” compared to mobile cellular systems. Small cell technologies make best use of available spectrum by re-allocating the same frequencies many times within a geographical area. This is an important method of increasing cellular network capacity, quality, and resilience.
The Standards for 5G will be completed sometime late 2018. Standards will allow coordinated handoffs between network operators roaming mobility including mobiles, tablets, and vehicles. The standards will provide infrastructure providers and device makers guidance when designing their solutions.
5G … When ??
Fixed wireless 5G exist today. The fixed wireless is designed to replace fibre, cable, and DSL connections especially for last mile connectivity. It seems unlikely in the short to medium term that 5G will replace Wi-Fi but may become a competitor in many instances .Negative aspects of 5G include the fact that the high-frequency spectrum which is allocated for 5G is NOT proficient at penetrating walls, people, leaves, and other materials and therefore WAPs will continue to be used in locations where this is an issue.
Do not expect major 5G deployment for the mobile networks until about 2020. One challenge is the antenna systems as they will have to be small probably not much bigger than a standard WAP. This means a lot of development has to occur before 5G can be deployed. It also means that the small units can more easily be installed on telephone poles, on top of building, as well as inside buildings. This should also avoid construction of large mobile towers which many people object to.
Do not expect any 5G mobile phones in the next year or two. Initial penetration of the market will probably be only fixed wireless transmission.
Most vendors are working on products to deliver 5G capabilities. Some are not waiting for the standards to be completed so they can get first user advantage. .Some providers are already using 5G technologies to pass large amounts of data from one fixed point to another as an alternative to fibre connections. True mobile wireless 5G however is likely to be years away.
The 5G architecture will be supporting a range of devices, (mobile/ fixed) infrastructure & network functions. It will provide enhanced antenna technologies for multiple input, multiple output (MIMO) operation at frequencies below 6Ghz. New antenna designs with smaller and practical form factors are needed since a large number of antenna elements at higher frequencies will be deployed.
The move away from PSTN to VoIP is prompting the end of PSTN telephone lines and PSTN based telephone systems. VoIP feature sets and functionality are rightly popular in business. VoIP technology offers unrivalled mobility, seamless set up, and scalability for business growth .Plain old telephone (POTS) systems cannot compete with VoIP features like:
Ever evolving technology and inclusive firmware updates
Reliable high functionality handsets
Rapid response remote support
Call history and recording by default
Handset , and therefore staff , mobility
Disaster recovery opportunities and contingency planning functions
Quick , easy and cheap scalability
The philosophy with softphones and smartphones apps of working anytime, anywhere
The technology is continually being refined. The trends of 2018 are guaranteed to further streamline business communications.
Faster Mobile Internet
The suitability of VoIP telephone systems is set to improve substantially as more mobile networks upgrade to 5G. Boasting wireless speeds ten times faster than 4G, 5G will ultimately eliminate common troubleshooting issues like call jitter, echoes and packet loss and remove the dependence on traditional forms of internet acecss
Smooth Systems Integration
We have come to expect devices to be easily deployed and our growing dependence on the power of mobility, means that manufacturers are creating IP solutions that seamlessly integrate with VoIP systems . CRM, CTI, PMS, ERP, Android OS and iOS can integrate with other IP devices to enhance the mobility feature.
VoIP can give your business a competitive edge over businesses who have not yet made the switch. Your business communication system no longer need involves bulky hardware, intricate wiring and complicated interfaces. Now is the time to shift from PSTN to VoIP, so your business can start enjoying the advanced features, flexibility and mobility of VoIP
To discuss email email@example.com or call 01227 200625