September 16, 2019 – Phoenix Link

On October 1st, Ofcom is introducing a new sub-range of London numbers beginning 0204

Don’t just communicate Collaborate

•	Video Calling – Create a stronger collaborative experience using visual communication from mobile or desktop app.
•	Instant Conferencing – Quick and easy multi-party collaboration using a fully managed conferencing space.
•	Reduce Cost and Complexity – Through features such as Presence, Video Call and Collaboration, employees can work flexibly through hot-desking, home working or on the move.
•	Instant Messaging – Collaborate quicker, smarter and instantly with Horizon Collaborate’s online chat.
•	Presence – Collaborate shows an always-on status that helps define the best way to communicate with colleagues.

New Horizon Call Recording service

The new Horizon Call Recording service will be available by the end of September. This secure and compliant recording service is custom built for Horizon and embedded within the core network, offering a reliable way to record all incoming, outgoing and internal Horizon calls.

Horizon customers will benefit from these new advancements:

•	New Call Recording web portal – simple and secure
•	Multiple access policies – different actions permitted to different user types (Admin, Supervisor, Staff user)
•	MiFID II compliant
•	Simple to use
•	Full encryption and secure storage, with automatic deletion at end of retention period
•	Advanced search, playback in browser
•	Bulk and individual download of recordings
•	Full audit logs and reporting