Do you record your business calls ?
If you have a cloud hosted VoIP telephone system then call recording should be an easy , low cost , high value option for your business.
But why record calls ?
- For staff training and assessment – check how staff are dealing with your clients and suppliers on the phone and train to improve
- For communications clarity and dispute resolution – a recording takes away any argument as to what was said , for example when an order was placed , and if there is a dispute with a client or supplier a recording can be crucial in resolving the issue
- For compliance – for some industries recording calls is a compliance requirement
What to look for ?
- Where are the call recording being stored
- How long are they being stored for ?
- Can they be downloaded ?
- How easy are they to retrieve on a “self service” basis ?
- Are there options for recording all or just some calls ?
Decent cloud hosted VoIP telephony can do much more for your business than just make telephone calls
#internettelephony #voip #cloudtelephony #callrecording