The decision to move from “traditional” PBX to cloud telephony ( IP handsets )  or SIP telephony  is not for everyone …. Or is it ?? . There are many factors to consider before deciding on the vendor , the technology , setting a budget and signing a contract and you will first need to do some company self-assessment to see how VoIP will be used.

You will  have a telephone on each desk for the employees to use. Will you replace all of your phones with IP phones ?  or will you use softphone applications and headsets on your employees’ computers , or perhaps  smartphone APPs ?.

If you plan to use IP phones, do you have enough Ethernet ports to add phones? If not, you could consider more CAT5e/Cat 6 internal cabling although some IP phones have “pass-through” capability in the form of an Ethernet switch to allow a PC to be plugged into the phone. That eliminates the need for another Ethernet port , but only if the built-in switch provides adequate speed and throughput.

For IP desk phones, you need to know that (unlike most PBX desk phones) they require power. It can come in two forms: PoE (Power over Ethernet) from the network switch or a local PSU / power supply unit per handset.  . If you choose PoE ( which we would always recommend )  you can have back-up power ( a UPS for example )in the data cabinet and the phones will continue to work even if there is a power cut.

What about your analoge devices? You may still have fax machines ,  alarm panels , PDQ machines etc that may still be on an analogue connection. In some instance an ATA ( analogue terminal adapter ) can be used ; which is a device that converts the IP signal to an analoge one. ; or perhaps things like fax to email .

The points for consideration are not really a significant barrier when broken down into manageable issues and your vendor should help you decision make and resolve. The benefits to your business of moving to cloud telephony , for example , ould be much more than inclusive calls and worry free operation .

Cloud based telephone systems benefit from all the “traditional” functionality of a telephone system and much more ; including call history , call recording , easy setup of multiple site location , smartphone extensions , call queues , unlimited lines , a wide range of telephone numbers , disaster contingency options , instant conferencing and call centre functionality .


An upgrade to cloud telephony is usually available for minimal CAPEX


Here at Phoenix Link we offer prospective cloud telephony clients demo units so they can “try before they buy “