It is rather obvious that combining voice and data on an existing  data connection ( already connected to every desk )  is a no-brainer that saves money as long as the connection is sufficient. Having the voice traffic simply added to your existing data stream on your existing structured cabling completely eliminates an entire wiring infrastructure and eliminates IT involvement in moving a phone….. just make sure the internal switch the phone is suitable.

How can this be achieved ?

Every tiny piece of data that travels across your network in a “container” called a packet. Packets are tiny amounts of information that take many forms and carry all kinds of information. For example :

Your email arrives in packets.

When you click on a link, packets are sent.

Every picture that appears in your browser arrives in packets.

These packets can travel a long way from various sources around the world to reach your computer. As a matter of fact, two packets that are parts of the same sentence from the same origin can take utterly different routes, through different countries to reach you. When the second one gets there before the first one, it has to sit and wait for the first one to arrive. That delay of the first packet is called latency. Latency is delay in the network. When you have multiple people on the network moving large files at the same time, delays can be considerable; they can even take a whole second to arrive.

When latency occurs, a part of your network may have to increase a buffer that effectively establishes on purpose a delay in presenting subsequent packets. That purposeful delay to give more time for packets to arrive is called jitter. Whilst this works well and invisibly for such communication as email ,when jitter exceeds 150 milliseconds for voice traffic, people notice the delay and are frustrated with an unworkable disruption of the normal rhythm of a voice conversation.

Sometimes packets do not arrive at all. That is called packet loss. Some programs / protocols will request a replacement, creating further delay.

To compare these terms to everyday business life, think of department meetings. The meeting can’t start until everyone arrives. Delay is when one or more of the members is late. Over time, the 10:00 meeting seems to start at 10:15 because someone is always late. That’s jitter. If some people don’t arrive at all, or if you have to send someone for them, that’s packet loss.

Such delays are devastating to voice traffic on your network, just as they are to your meeting.

Your network may have locations with a lower bandwidth, such as a separate building or remote location. A connection that was designed for carrying email and other business traffic is likely to be completely inadequate once voice traffic is added to it. As a result, voice conversation is impossible. Hence our emphasis here at Phoenix Link as the  suitability and sufficiency of the data connection.

Further, maybe that remote location has a “shared” service where your traffic is mixed with other companies’ data, or even worse, over the “public” internet. There may be no guarantee that packets will arrive at all, much less arrive on time and intact. Here at Phoenix Link we only provide business grade data connections

So moving to a VoIP based voice solution can be a major step forward or a significant pain depending on who undertakes the implementation ; so choose Phoenix Link for a smooth , painless transition

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